SHIPPING & POLICIES
Read Before You Complete Your Order
PLEASE NOTE: ALL SALE ARE FINAL. We cannot issue refunds, returns or exchanges. We cannot cancel your order once it is placed. Make sure what you have in your cart is the correct item and variant.
WELCOME
Hello! Our goal is to create a piece of furniture that will not just add beauty to your individual space, but makes your space energetically uplifted! If you do not see exactly what you are looking for or have a special request, contact me! I am always looking for new items and painting new pieces.
PAYMENTS
Full payment is due before items are shipped. If you have a special request, please contact us before purchase. If you are paying with a check or money order, we will ship your item once the check clears our bank. All sales are final.
SHIPPING REGULAR ITEMS WITHIN THE US (NOT INCLUDING FURNITURE)
Shipping within the United States. Your shipping cost are based on the amount you spend per order. We primarily use USPS, but will use the shipping company that provides the best rates. Please note shipping times vary. We strive to get your items to you as quickly as possible.
Our shipping rates are as follows:
$0.00 - $28.99..................................................$8.95
$29.00 - $49.99................................................$10.95
$50.00 - $99.99..............................................$14.95
$100.00 - $199.99..........................................$20.95
$200.00 and up..............................................$26.95
All Sales are final. We do not accept returns.
***SHIPPING GUIDELINES***
Orders typically are shipped in up to 10 business days. Handmade items may take up to three weeks. On occasion there are delays from shipping companies and due to weather that are out of our control. Please feel free to email us anytime for a shipping update, we always do our best to fill orders as soon as possible. Email info@somethingfromsomewhere.com
***DAMAGES***
Damages must be reported to us within 24 hours of the packaging being marked as delivered from the tracking on the USPS or UPS website. If it is past the 24 hours of the package being delivered you will have to submit the claim with the carrier and we will not be able to refund or replace any of the items. We will reship whatever is damaged if there are extra or we will send a refund if it is within 24 hours of it being delivered, but only as long as pictures are given to prove damage and you keep the box and product so the shipping company is able to pick it up so they can process the claim. Without the photos and package we cannot validate damage and cannot get a refund for your items being damaged. In those cases you will need to submit a claim to the shipping company to receive a refund. Email photos and name or order number to info@somethingfromsomewhere.com
***LOCAL PICK UPS***
Your order may still take up to 10 business days to be ready. You will receive an email when the order is available for pick up. Local pick up are scheduled for Saturday or Sunday EST. 11-4pm. Please email us. at info@somethingfromsomewhere.com with any questions.
***INTERNATIONAL SHIPPING***
International shipping can take up to 4 to 5 weeks with a possible customs delays. Any import fees, taxes, duties are not charged by us and will have to be paid for by the customer. Furniture is NOT available for international shipping.
CANADA: DIY Products cannot be shipped to Canada. If your order includes any DIY Products, it will be cancelled and you will have to reorder without DIY Products in the order.
***SHIPPING FURNITURE***
All goods are shipped from Palm City, Florida in the United States. We offer nationwide shipping anywhere in the United States. Shipping depends on height, weight and delivery location. We will either use a white glove moving company or Greyhound Package Express for larger items. Unless you hear from us about a shipping problem, all items will be shipped within 1 to 3 weeks after payment is received. We will need a contact number from you prior to shipping if we are using Greyhound or a white glove service.
* To get an estimate from us, please message us with the listing you're interested in along with the state and zip code for delivery. Please do not hesitate to ask us any questions regarding shipment or payment.
***REFUNDS***
